samples & returns

sometimes its tough to choose the right piece(s) for the project so to keep returns down we suggest sample ordering one of each piece you prefer up to 60.00.

after viewing, keep what you like then send back the rest **as they were received within "20 days" of delivery for credit minus shipping. most clients keep the samples for future projects.

if a reorder is made from the sample order we waive (credit) the shipping on the turn around (reorder). please feel free to make the reorder purchase on our secure website, all credits will be added and issued after the final orders sent/finalized.

we hope with sample ordering we can cut down on returns/exchanges due to manufactures 25% restocking fees,

(No Restock Fee applies to samples returned, but will apply on non-sample orders/exchanges.
please send unopened/non-installed returns within "20 days" to:

C. Hardware 1501 Pioneer Hwy Silvana, WA. 98287

*back ordering: we will notify client by phone or e-mail with an update or backorder status.

please allow average 7-10 business days for delivery on any order.

we have a "20 day" return policy starting from delivery on all orders with conditions **stated above 25% restock fee will apply to non-sample orders.

if you have questions/concerns, send email to: hardware@craftsmanhardware.com

thank you, Jay

please note displayed pictures are for reference only due to variances in photography and computer monitor settings the actual product color and scale may vary from the item pictured.

craftsmanhardware.com is not a drop ship company we carry an inventory. in the case we are short on stock your order will be delivered within ten business days of order receipt, this includes alaska, hawaii, and puerto rico for a flat rate ship of 4.95 no matter the order size.

all information given to craftsmanhardware.com is strictly confidential and will be used only as intended.